Tech-driven
People-led logistics

KPI Reporting

High Level / Operational

We track KPIs that matter and resolve issues with full root-cause analysis, not just flag and forget

  • Service performance: OTIF, paperwork accuracy, product quality, and SLA compliance.
  • Operational efficiency: Trailer use, driver compliance, safety, and turnaround times.
  • Cost visibility: Cost per pallet, order, and warehouse movement.
  • Resource optimisation: Load fill, route efficiency, and fleet mix.
  • Customer experience: Feedback, issue tracking, and continuous improvement.
  • Collaborative insight: Regular reviews, live reporting, and tailored KPI suites.

Systems Integrations

ERP, EDI, API, CSV

  • ERP (SAP, Sage, Oracle, NetSuite): automated order flow and live updates
  • WMS: stock visibility and replenishment triggers
  • TMS (Qargo): route optimisation, booking, live tracking, POD uploads
  • Ecommerce (e.g. Amazon, Shopify via ShipStation): order drop-in, automatic fulfilment, delivery confirmation
  • EDI, API, CSV: flexible formats to suit customer IT environments

Transport Management System (TMS)

Qargo TMS

  • QARGO: Cloud-based TMS with real-time tracking
  • Despatch to delivery live updates via email, text, and portal
  • Data accuracy: scanning at key touch points reduces errors and creates a timestamped audit trail
  • Route optimisation: smart planning tools reduce mileage, save time, and improve delivery performance
  • Digital PODs & delivery photos: signed PODs uploaded instantly with GPS, timestamps, and photos, improving transparency and supporting faster resolution

Customer Portals

TMS / WMS Portals

24/7 access to bookings, live tracking, PODs, and job history
Pallet status updates including in transit, delivered, awaiting despatch
Self-service reporting tools and live inventory views

Fleet Managment System (FMS)

R2C Fleet and Workshop Management

Fleet

  • Fleet maintenance management
  • Electronic agreements
  • Fleet business intelligence
  • Digital driver pre-use checks

Workshop

  • Workshop maintenance management, smart scheduling/defect management)
  • Digital document library

Vehicle Tracking

Webfleet

  • Real-time asset tracking
  • Artificial intelligence in-cab driver notifications
  • Automatic driving event alerting for technicians
  • Driver training deployed by in-house trainer in response to in-cab feedback and event uploads

Data security

Data Security / Continuity

DEPLOYED

  • Cyber Essentials: Verified Self-Assessment
  • Watchguard: A Next-Generation Firewall
  • SentinelOne: industry-leading detection
  • Mail Assure: Cloud email security
  • Remote servers: cloud-based data protection