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Customer service survey
Mandy Gray
2026-02-16T08:20:20+00:00
We want to hear the real story. It’s completely anonymous, so be honest! Just 10 quick questions, rank us 1-5 (1=Not good, 5=Spot on).
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1: Overall, how happy are you working with CS Ellis?
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2: Are collections and deliveries handled on time and reliably?
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3: Do your pallets generally arrive in good condition?
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4: Are our drivers, office staff, and communications professional and clear?
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5: Do we respond quickly and helpfully when you need us?
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6: When issues come up, are they’re dealt with properly?
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7: Does the Qargo system work well for you?
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8: Are you happy with your documentation from us, PODs & invoices
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9: How easy is it to get hold of us or get things done with us?
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10. Do you feel we add value and make logistics easier overall?
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One more thing… If there’s one thing we could do better, what would it be? Be straight with us, we can take it.
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